Once an order has been submitted, changes or cancellations cannot be made. The only exception is for pre-ordered items, which can be canceled. If you wish to cancel a pre-ordered item, please email info@synelly.com with your order number, and we will be happy to assist you.

Currently, orders can take 1-3 business days to process before shipping. From there, shipping times are dependent upon location. Processed orders will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we do. If your location is not on our list please contact us and we will be happy to assist you.

We're sorry to hear about the issue with your shipment. Our shipping carriers operate independently from Synelly, but we have several solutions to assist you:

If your package has been marked as delivered and it's only been a day or two, please be patient as sometimes carriers may scan it early. Keep an eye out for it over the next few hours.

If the tracking information hasn't updated for an unusually long period or hasn't been updated since the label was created, it's possible the package has been lost in transit. Please contact us at info@synelly.com so we can investigate further and assist you.

Please note, if the shipping address was temporary and the recipient is no longer at that address within the expected shipping timeframe, we cannot take responsibility for the package once it's been delivered.

For lost packages, it's important to notify our customer support team within 30 days from the shipment date. If a lost package is not reported within this timeframe, we may not be able to offer a replacement or refund. Please reach out to us promptly so we can help resolve this issue for you.

To initiate a return, please reach out to us, and we will provide further guidance. Kindly ensure that you notify us within 30 days from the date of purchase.

We apologize for the inconvenience! Kindly email a photo along with your order number to our Customer Care Team at info@synelly.com. This will allow us to closely examine the issue and assist you with a solution.

Feel free to send us a photo! Please note that while normal wear and tear does not typically qualify for a replacement or refund, if it appears to be a manufacturing defect or unreasonable damage, we'll certainly investigate further.

Your refund will be processed upon the first carrier scan. Please keep in mind that it may take 3-5 business days for the refund to appear back in your original form of payment.

Please conact us below.